Shipping Policy

Shipping Policy

Last Updated: January 2025

EGEXO ships premium natural loofah products worldwide from Egypt. This Shipping Policy outlines our shipping methods, timeframes, costs, and procedures for wholesale orders.

1. Shipping Overview

As a B2B wholesale supplier, we offer flexible shipping solutions to meet your business needs:

  • ✈️ Express Courier: Fast delivery for samples and urgent small orders
  • 🛫 Air Freight: Quick shipping for medium-sized orders
  • 🚢 Sea Freight: Cost-effective solution for bulk wholesale orders
  • 📦 Custom Solutions: Tailored logistics for special requirements

2. Shipping Methods & Timeframes

2.1 Express Courier (DHL, FedEx, UPS, Aramex)

Best For: Sample orders, small quantities, urgent shipments

  • Delivery Time: 3-7 business days worldwide
  • Typical Weight: Up to 50 kg
  • Tracking: Real-time door-to-door tracking included
  • Customs: Courier handles customs clearance (DDP available)
  • Cost: Higher per-unit cost, but fast and reliable

2.2 Air Freight

Best For: Medium-sized orders, time-sensitive shipments

  • Delivery Time: 5-10 business days (airport to airport)
  • Typical Volume: 100-1000 kg
  • Tracking: Flight tracking and cargo updates provided
  • Customs: Customer arranges customs clearance at destination
  • Cost: Moderate; good balance of speed and cost

2.3 Sea Freight (FCL & LCL)

Best For: Large wholesale orders, cost-sensitive shipments

Full Container Load (FCL):

  • 20ft Container: ~10-15 cubic meters, ~10,000-20,000 units
  • 40ft Container: ~25-30 cubic meters, ~25,000-50,000 units
  • 40ft High Cube: ~30-35 cubic meters, ~30,000-60,000 units
  • Delivery Time: 20-45 days depending on destination

Less than Container Load (LCL):

  • For orders not filling a full container
  • Shared container space with other shipments
  • Delivery Time: 25-50 days depending on consolidation schedule

Sea Freight Destinations & Estimated Transit Times:

  • North America: 30-40 days (East Coast), 35-45 days (West Coast)
  • Europe: 20-30 days (major ports)
  • Asia: 25-35 days (China, India, Southeast Asia)
  • Middle East: 10-20 days (Gulf countries)
  • Australia: 30-40 days
  • Africa: 15-30 days (varies by region)

3. Shipping Terms (Incoterms 2020)

3.1 FOB (Free On Board) – Egypt

Default shipping term for most orders

  • We deliver products to Egyptian port
  • You arrange and pay for international shipping
  • You handle customs clearance and import duties
  • Risk transfers to you when goods are loaded on vessel
  • Best for: Customers with established logistics partners

3.2 CIF (Cost, Insurance, Freight)

  • We arrange and pay for shipping to your destination port
  • We provide marine insurance coverage
  • You handle customs clearance and final delivery
  • You pay import duties and local charges
  • Best for: Customers preferring simplified logistics

3.3 CFR (Cost and Freight)

  • Similar to CIF but without insurance
  • We arrange shipping; you arrange insurance
  • Lower cost than CIF if you have bulk insurance coverage

3.4 DDP (Delivered Duty Paid)

Available for select markets

  • We handle everything: shipping, customs, duties, delivery
  • Products delivered to your warehouse door
  • Highest cost but maximum convenience
  • Availability: Major markets only (USA, EU, Canada, Australia)

3.5 EXW (Ex Works) – Egypt

  • You collect products from our warehouse in Egypt
  • You handle all logistics and shipping arrangements
  • Lowest cost option
  • Best for: Customers with Egypt-based logistics agents

4. Shipping Costs

4.1 Cost Factors:

Shipping costs depend on:

  • Shipping method (express, air, sea)
  • Order weight and volume
  • Destination country and city
  • Incoterm selected (FOB, CIF, DDP, etc.)
  • Current fuel surcharges and market rates
  • Packaging requirements

4.2 Quotes:

  • Shipping costs included in formal price quotations
  • Rates valid for 30 days unless market conditions change significantly
  • Actual costs may vary slightly based on final weight/volume

4.3 Free Shipping:

Free shipping may be offered for:

  • Large volume orders (negotiable threshold)
  • Promotional periods
  • Long-term partnership agreements
  • Contact our sales team for eligibility

5. Order Processing & Lead Times

5.1 Production Lead Times:

  • Standard Products: 15-30 days after order confirmation
  • Custom Products: 30-60 days
  • Private Label: 45-90 days (including design, sampling, production)
  • Sample Orders: 5-10 business days

5.2 Shipping Preparation:

  • Quality inspection: 2-3 days before shipment
  • Export documentation: 2-5 days
  • Customs clearance (Egypt): 1-3 days
  • Container loading/booking: 2-7 days

5.3 Total Timeframe Estimate:

From Order to Delivery:

  • Express Courier: 20-40 days total (production + shipping)
  • Air Freight: 25-45 days total
  • Sea Freight: 40-75 days total

Note: Timeframes are estimates. Actual delivery may vary due to production schedules, shipping availability, customs processing, and unforeseen delays.

6. Packaging & Labeling

6.1 Standard Packaging:

  • Inner: Individual plastic bags or shrink wrap
  • Middle: Cartons with product specifications
  • Outer: Pallets (for FCL) or protective wrapping
  • Export packaging: Waterproof and container-worthy

6.2 Custom Packaging:

  • Private label boxes with your branding
  • Custom carton designs and sizes
  • Retail-ready packaging options
  • Special handling for fragile items
  • Additional costs and lead time apply

6.3 Labeling:

  • Product labels with specifications
  • Shipping marks and carton numbers
  • Country of origin: “Made in Egypt”
  • Compliance with destination country requirements
  • Barcode labels (if required)

7. Tracking & Documentation

7.1 Shipment Tracking:

  • Express Courier: Real-time tracking number provided immediately
  • Air Freight: AWB (Air Waybill) number and flight details
  • Sea Freight: Bill of Lading (B/L) and container/vessel details
  • Regular updates via email and WhatsApp

7.2 Export Documentation:

We provide complete export documentation including:

  • Commercial Invoice: Detailed product and pricing information
  • Packing List: Carton contents and weights
  • Bill of Lading / AWB: Shipping contract and receipt
  • Certificate of Origin: Egypt Chamber of Commerce certified
  • Phytosanitary Certificate: For agricultural products (if required)
  • Quality Certificate: Product specifications and testing results
  • Insurance Certificate: Marine cargo insurance (CIF terms)
  • Additional Certificates: As required by destination country

7.3 Document Delivery:

  • Soft copies: Emailed immediately after shipment
  • Original documents: Couriered to you or your freight forwarder
  • Document timeline: Within 5-7 days after shipment

8. Customs & Import Duties

8.1 Your Responsibilities:

Unless DDP terms are agreed, you are responsible for:

  • Import customs clearance at destination
  • Import duties, taxes, and fees
  • Compliance with local import regulations
  • Obtaining necessary import licenses/permits
  • Product testing or certification (if required locally)

8.2 Duty Rates:

Import duty rates for loofah products vary by country:

  • USA: Generally 0-5% (check HS Code 1404.90.90)
  • EU: Typically 0-3% (varies by member state)
  • Canada: Usually 0-5%
  • Australia: Generally 0-5%
  • Other Countries: Rates vary widely

Always verify current rates with your customs broker. We provide guidance but cannot guarantee duty rates.

8.3 HS Codes:

Common Harmonized System codes for loofah products:

  • 1404.90.90: Natural loofah/luffa sponges
  • 3924.90: Processed/finished bath accessories

Exact classification depends on product form and processing level.

8.4 Customs Assistance:

We can help with:

  • Providing correct HS codes
  • Accurate product descriptions for customs
  • Proper valuation for customs declarations
  • Connecting you with reliable customs brokers

9. Insurance

9.1 CIF/CIP Terms:

  • We provide marine cargo insurance
  • Coverage: 110% of invoice value
  • Covers: Loss, damage, theft during transit
  • Claims processed through our insurance provider

9.2 FOB Terms:

  • Insurance is your responsibility
  • We can arrange insurance at additional cost
  • Recommend insuring all international shipments

9.3 Insurance Claims:

In case of loss or damage:

  • Notify us immediately upon delivery
  • Provide photos and carrier damage report
  • Do not dispose of damaged goods until claim settled
  • We assist with claims process
  • Resolution typically within 30-60 days

10. Delivery & Inspection

10.1 Delivery Procedures:

  • Advance notice provided before delivery (for DDP)
  • Signature required upon receipt
  • Inspect shipment immediately upon arrival
  • Note any visible damage on delivery receipt

10.2 Inspection Requirements:

You must inspect shipments within:

  • Express/Air: 3 days of delivery
  • Sea Freight: 7 days of delivery

Check for:

  • Correct quantity and product types
  • Visible damage or defects
  • Packaging integrity
  • Conformity to specifications

10.3 Discrepancy Reporting:

Report issues immediately:

  • Contact: Info@EGEXO.com
  • Provide: Photos, description, order number
  • Include: Quantity discrepancies, damage details
  • Late reports may not be accepted

11. Delays & Force Majeure

11.1 Potential Causes of Delays:

  • Weather conditions affecting production or shipping
  • Port congestion and shipping availability
  • Customs clearance delays
  • Documentation issues
  • Carrier scheduling changes
  • Force majeure events

11.2 Our Commitment:

  • Proactive communication about potential delays
  • Work with carriers to expedite shipments
  • Provide regular status updates
  • Explore alternative shipping options when possible

11.3 Force Majeure:

We are not liable for delays or non-delivery caused by:

  • Natural disasters, extreme weather
  • Pandemics, epidemics
  • War, terrorism, civil unrest
  • Government actions, trade restrictions
  • Port closures, strikes
  • Other circumstances beyond our control

12. Refused or Undeliverable Shipments

12.1 Refusal to Accept:

If you refuse delivery without valid reason:

  • You are responsible for return shipping costs
  • Storage fees may apply
  • Original shipping costs are non-refundable
  • Restocking fee (15-25%) may be charged

12.2 Incorrect Address:

  • Verify shipping address before order confirmation
  • Address changes after shipment may incur fees
  • We are not responsible for delivery failures due to incorrect addresses
  • Re-delivery fees apply

12.3 Unclaimed Shipments:

  • Notify us if shipment goes unclaimed
  • Storage fees charged by carrier
  • Shipments may be returned to origin after carrier holding period
  • Customer responsible for all associated costs

13. Returns & Re-shipments

13.1 Return Shipping:

  • Returns must be pre-approved in writing
  • Customer pays return shipping (unless our error)
  • Products must be unused and in original packaging
  • Return shipping address provided upon approval

13.2 Re-shipments:

For manufacturing defects:

  • Replacement products shipped at no charge
  • Express shipping used for urgent replacements
  • Standard lead time for non-stock items

14. Shipping to Multiple Locations

  • Available for large orders
  • Split shipments may incur additional costs
  • Requires advance arrangement
  • Separate documentation for each location
  • Contact our sales team for multi-location shipping

15. Freight Forwarders

15.1 Using Your Forwarder:

  • Provide forwarder contact details with order
  • We coordinate pickup from our warehouse
  • Export documentation provided directly
  • You manage shipping arrangements and costs

15.2 Recommended Forwarders:

  • We work with reliable freight forwarders globally
  • Can recommend partners in your region
  • Competitive rates through established relationships
  • Contact us for recommendations

16. Warehouse Storage (Egypt)

  • Free storage: 30 days after production completion
  • Extended storage: \$50-100/day after free period
  • Warehousing available for drop-shipping arrangements
  • Climate-controlled facilities

17. Sample Orders Shipping

17.1 Sample Shipping Options:

  • Express Courier: DHL, FedEx, UPS (3-7 days)
  • Door-to-door delivery with tracking
  • Duties/taxes may apply at destination

17.2 Sample Costs:

  • Product samples: Charged at unit price or discounted
  • Shipping: Charged at actual cost
  • Sample fees may be credited toward first bulk order

18. Contact for Shipping Inquiries

For shipping questions, quotes, or tracking assistance:

EGEXO Logistics Team
Email: Info@EGEXO.com
WhatsApp: +20 120 734 4401
Phone: +20 120 734 4401

Business Hours: Sunday-Thursday, 9:00 AM – 6:00 PM (Egypt Time / EET)

19. Shipping Policy Updates

We may update this Shipping Policy periodically to reflect:

  • Changes in carrier rates or services
  • New shipping destinations or restrictions
  • Regulatory changes
  • Operational improvements

Current customers will be notified of significant changes affecting existing orders.

Last Updated: January 2025

This Shipping Policy is part of our Terms & Conditions. By placing an order, you agree to these shipping terms and procedures.

Ready to ship worldwide? Contact EGEXO today for a customized shipping quote!

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