Privacy Policy

Last Updated: January 2025

EGEXO (“we,” “us,” or “our”) operates WholesaleLoofah.com. This Privacy Policy explains how we collect, use, protect, and share your information when you use our wholesale loofah website and services.

1. Information We Collect

Business Contact Information:

Company name and business details
Contact person name and title
Business email address and phone number
Shipping and billing addresses
Tax ID/Business registration numbers

Order & Transaction Information:

Product inquiries and quote requests
Order history and purchase details
Payment information (processed securely through payment processors)
Shipping preferences and delivery tracking

Website Usage Data:

IP address and browser type
Pages visited and time spent
Referring websites and search terms
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process wholesale orders, quotes, and sample requests
Communicate about products, pricing, and shipping
Provide customer support and account management
Improve our products and website experience
Send relevant business updates and product catalogs (with your consent)
Comply with legal obligations and prevent fraud
Analyze website performance and optimize user experience

3. Information Sharing & Disclosure

We may share your information with:

Shipping Partners: To fulfill and track your orders (FedEx, DHL, freight forwarders)
Payment Processors: To securely process transactions
Service Providers: Email platforms, CRM systems, analytics tools (under strict confidentiality agreements)
Legal Requirements: When required by law or to protect our rights

We never sell your business information to third parties.

4. Data Security

We implement industry-standard security measures including:

SSL encryption for data transmission
Secure server infrastructure
Limited employee access to personal data
Regular security audits and updates

However, no internet transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

We use cookies to:

Remember your preferences and login sessions
Analyze website traffic and user behavior
Improve website functionality and user experience
Deliver relevant content and advertisements

You can disable cookies in your browser settings, though some website features may not function properly.

6. Your Rights & Choices

You have the right to:

Access: Request a copy of your personal data
Correction: Update inaccurate or incomplete information
Deletion: Request deletion of your data (subject to legal obligations)
Opt-Out: Unsubscribe from marketing communications
Data Portability: Receive your data in a portable format

To exercise these rights, contact us at: Info@EGEXO.com

7. International Data Transfers

EGEXO operates from Egypt and serves customers globally. Your information may be transferred to and processed in Egypt or other countries where we or our service providers operate. We ensure appropriate safeguards are in place to protect your data.

8. Data Retention

We retain your information for as long as:

Your business account is active
Necessary to fulfill orders and provide services
Required by law (tax records, transaction history)
Needed to resolve disputes or enforce agreements

9. Children’s Privacy

Our website is intended for business-to-business transactions. We do not knowingly collect information from individuals under 18 years of age.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites. Please review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or concerns, please contact us:

EGEXO
Email: Info@EGEXO.com
WhatsApp/Phone: +20 120 734 4401
Address: Damanhour, Egypt
Website: WholesaleLoofah.com

13. GDPR Compliance (EU Customers)

If you are located in the European Union, you have additional rights under GDPR:

Right to object to data processing
Right to restrict processing
Right to lodge a complaint with supervisory authorities
Right to withdraw consent at any time

14. CCPA Compliance (California Customers)

California residents have the right to:

Know what personal information is collected
Know if personal information is sold or disclosed
Opt-out of the sale of personal information
Request deletion of personal information
Non-discrimination for exercising CCPA rights

This Privacy Policy is designed to comply with international data protection regulations including GDPR, CCPA, and other applicable privacy laws.