Let’s Connect – We’re Here to Help
Whether you’re placing your first wholesale order or you’re a long-time partner with questions, our team at EGEXO is ready to assist. We work with businesses across the globe, providing authentic Egyptian loofahs and personalized customer service that makes international wholesale simple and reliable.
π Based in Egypt | π Serving Buyers Worldwide | β‘ Responding Within 24 Hours
WhatsApp & Phone
The fastest way to reach our team for immediate questions, urgent matters, or real-time discussions about your order.
Available every day 10:00 to 22:00, Friday 14:00 to 22:00 (Cairo time). WhatsApp messages answered promptly.
Email Us
Perfect for detailed inquiries, technical questions, documentation requests, or when you need a written record of our conversation.
We respond to all emails within 24 hours during business days. Include as much detail as possible for the most helpful response.
Request a Quote
Ready to discuss wholesale pricing? Our online quote form helps us understand your needs and provide accurate, competitive pricing quickly.
Get Wholesale QuoteReceive your personalized quote within 24 hours. No obligation, just transparent pricing tailored to your requirements.
How to Reach Us Based on Your Needs
Not sure which contact method to use? Here’s our guide to help you get the fastest, most helpful response based on what you need.
π° Wholesale Pricing Inquiries
Need a quote for bulk loofah orders? Use our online quote request form for the most detailed pricing breakdown.
β Request Quote Formπ¦ Sample Orders
Want to test our quality before ordering in bulk? Request samples through our sample order page or email us your requirements.
β Email or Sample Formβ General Questions
Have questions about our products, processes, or policies? Email or WhatsApp are perfect for general inquiries.
β Email or WhatsAppπ’ Large or Custom Orders
Planning a significant order or need custom products? A phone conversation or WhatsApp chat helps us understand complex requirements.
β WhatsApp or Phoneπ€ Partnership Inquiries
Interested in distribution partnerships, private label collaboration, or long-term supply agreements? Email us with details.
β Email (info@egexo.com)π§ Technical Questions
Need detailed information about product specifications, certifications, or manufacturing processes? Email allows us to provide thorough responses.
β Emailβ‘ Urgent Matters
Time-sensitive issues with existing orders or urgent questions? WhatsApp gets the fastest response during business hours.
β WhatsApp (Priority)π Order Status Updates
Checking on your current order? Email or WhatsApp us with your order number for quick status updates.
β Email or WhatsAppβ° Our Business Hours
π Time Zone: Egypt Standard Time (EET/EEST – GMT+2 in winter, GMT+3 in summer)
We reply to messages received outside these hours as soon as we are back. WhatsApp messages are typically answered faster than emails.
What to Expect When You Contact Us
We pride ourselves on responsive, helpful communication. Here’s our commitment to you.
WhatsApp: Usually within hours during business days. Email: Within 24 hours guaranteed.
We answer every message in English.
Courteous, knowledgeable staff who understand international business needs.
We provide thorough, helpful responses with all the information you need.
We track inquiries and follow up to ensure your questions are fully answered.
We understand international shipping, payments, and business practices.
π‘ Pro Tip: The more details you provide in your initial message, the more accurate and helpful our response will be. Include information about quantities needed, shipping destination, timeline, and any special requirements.
Where We’re Located
EGEXO operates from Egypt, the home of the world’s finest natural loofahs. Our location gives us unique advantages we pass on to our customers.
π EGEXO For Export
Company: EGEXO For Export
Location: Damanhour, Egypt
Industry: Natural Loofah Manufacturing & Export
Why Egypt Matters
- Egypt produces the world’s highest quality natural loofahs
- Direct access to premium raw materials
- Exporting Egyptian loofah since 2015
- Cost-effective manufacturing with quality control
- Strategic location for international shipping
- Experienced export infrastructure
π Can You Visit Our Facility? Buyers are welcome to visit us. Please contact us in advance to arrange your visit. Video calls are available once your first order is confirmed.
π
Egypt
Northern Africa
Mediterranean & Red Sea Access
Strategic Export Location
Full address provided to confirmed buyers and partners for shipping and visit coordination.
β Not Sure Where to Start?
If you’re unsure about how to proceed or what information you need, just reach out! WhatsApp or email us with “I need help getting started,” and we’ll guide you through the process step by step. There are no silly questionsβwe’re here to make wholesale buying easy.
Get Help on WhatsApp Email for GuidanceWorking With International Buyers
We ship to buyers worldwide and understand the unique needs of international B2B commerce.
π Major Markets We Serve:
the USA, Europe, Canada, Australia, the Gulf and every other country we can ship to.
π‘ International Business Made Simple:
- Multiple Payment Methods: Large orders: 50% advance payment and 50% before shipment, or an irrevocable confirmed L/C at sight against shipping documents. Samples and small orders: bank transfer or PayPal (the buyer covers the PayPal fee of 8%).
- Customs & Documentation: We provide all necessary export documentation and guide you through import requirements
- Shipping Expertise: Experience with both air freight (fast) and sea freight (economical for large orders)
- Currency Flexibility: We quote in USD, EUR, GBP or EGP
- Clear Communication: All correspondence in English, with patience for language barriers if needed
π First-Time Importers: If you’ve never imported products before, don’t let that stop you! We explain everything you need to know about duties, customs clearance, and receiving your shipment.
Helpful Resources & Quick Links
Find answers and information quickly with these frequently visited pages.
Frequently Asked Questions About Contacting Us
What are your business hours and time zone?
We are open every day from 10:00 to 22:00 Cairo time, and on Friday from 14:00 to 22:00. If you are in a different time zone, you can use an online time zone converter to find when we are available. We reply to messages received outside these hours as soon as we are back.
How quickly do you respond to inquiries?
WhatsApp messages sent during business hours typically receive responses within a few hours. Emails are answered within 24 hours on business days, though we often respond much sooner. Quote requests submitted through our online form receive detailed responses within 24 hours. For urgent matters during business hours, WhatsApp is your best option for immediate assistance.
Can I visit your facility or manufacturing location?
Yes. Buyers are welcome to visit us. Please contact us in advance to arrange your visit.
Do you have English-speaking staff?
Yes. We answer every message in English. Our written materials, quotes and documentation are also in English.
What’s the best way to reach you for urgent matters?
WhatsApp is the fastest way to reach us for urgent matters during business hours. Our team monitors WhatsApp closely and can respond to time-sensitive issues quickly. For emergencies outside business hours, send a WhatsApp message clearly marked as urgent, and we’ll see it first thing when we’re back in the office. For non-urgent matters, email works perfectly and ensures a detailed written record.
Do you offer video calls or virtual meetings?
Video calls are available once your first order is confirmed. Tell us your preferred platform and a few times that suit you.
How do I track an inquiry or quote I’ve submitted?
When you submit a quote request or contact us, you’ll receive a confirmation. You can reference this confirmation when following up. For quote requests, if you haven’t received a response within 24 hours (check your spam folder first), simply reply to the confirmation email or send us a WhatsApp message with “Following up on quote request from [date].” We track all inquiries and will quickly locate your request and provide an update.
Ready to Get Started?
Whether you’re ready to place an order or just exploring options, we’re here to help. Choose the contact method that works best for you, and let’s start a conversation about how EGEXO can meet your natural loofah needs.
EGEXO – Exporting Egyptian loofah since 2015
Serving wholesale buyers worldwide with quality, reliability, and excellent service.