Let’s Connect – We’re Here to Help
Whether you’re placing your first wholesale order or you’re a long-time partner with questions, our team at EGEXO is ready to assist. We work with businesses across the globe, providing authentic Egyptian loofahs and personalized customer service that makes international wholesale simple and reliable.
π Based in Egypt | π Serving Buyers Worldwide | β‘ Responding Within 24 Hours
WhatsApp & Phone
The fastest way to reach our team for immediate questions, urgent matters, or real-time discussions about your order.
Available during business hours (Sunday-Thursday, 9 AM – 5 PM Egypt Time). WhatsApp messages answered promptly.
Email Us
Perfect for detailed inquiries, technical questions, documentation requests, or when you need a written record of our conversation.
We respond to all emails within 24 hours during business days. Include as much detail as possible for the most helpful response.
Request a Quote
Ready to discuss wholesale pricing? Our online quote form helps us understand your needs and provide accurate, competitive pricing quickly.
Get Wholesale QuoteReceive your personalized quote within 24 hours. No obligation, just transparent pricing tailored to your requirements.
How to Reach Us Based on Your Needs
Not sure which contact method to use? Here’s our guide to help you get the fastest, most helpful response based on what you need.
π° Wholesale Pricing Inquiries
Need a quote for bulk loofah orders? Use our online quote request form for the most detailed pricing breakdown.
β Request Quote Formπ¦ Sample Orders
Want to test our quality before ordering in bulk? Request samples through our sample order page or email us your requirements.
β Email or Sample Formβ General Questions
Have questions about our products, processes, or policies? Email or WhatsApp are perfect for general inquiries.
β Email or WhatsAppπ’ Large or Custom Orders
Planning a significant order or need custom products? A phone conversation or WhatsApp chat helps us understand complex requirements.
β WhatsApp or Phoneπ€ Partnership Inquiries
Interested in distribution partnerships, private label collaboration, or long-term supply agreements? Email us with details.
β Email (info@egexo.com)π§ Technical Questions
Need detailed information about product specifications, certifications, or manufacturing processes? Email allows us to provide thorough responses.
β Emailβ‘ Urgent Matters
Time-sensitive issues with existing orders or urgent questions? WhatsApp gets the fastest response during business hours.
β WhatsApp (Priority)π Order Status Updates
Checking on your current order? Email or WhatsApp us with your order number for quick status updates.
β Email or WhatsAppβ° Our Business Hours
π Time Zone: Egypt Standard Time (EET/EEST – GMT+2 in winter, GMT+3 in summer)
We respond to messages received outside business hours on the next business day. WhatsApp messages are typically answered faster than emails.
What to Expect When You Contact Us
We pride ourselves on responsive, helpful communication. Here’s our commitment to you.
WhatsApp: Usually within hours during business days. Email: Within 24 hours guaranteed.
Our entire customer service team is fluent in English for clear, easy communication.
Courteous, knowledgeable staff who understand international business needs.
We provide thorough, helpful responses with all the information you need.
We track inquiries and follow up to ensure your questions are fully answered.
We understand international shipping, payments, and business practices.
π‘ Pro Tip: The more details you provide in your initial message, the more accurate and helpful our response will be. Include information about quantities needed, shipping destination, timeline, and any special requirements.
Where We’re Located
EGEXO operates from Egypt, the home of the world’s finest natural loofahs. Our location gives us unique advantages we pass on to our customers.
π EGEXO Manufacturing
Company: EGEXO
Location: Egypt
Industry: Natural Loofah Manufacturing & Export
Why Egypt Matters
- Egypt produces the world’s highest quality natural loofahs
- Direct access to premium raw materials
- Decades of traditional loofah cultivation expertise
- Cost-effective manufacturing with quality control
- Strategic location for international shipping
- Experienced export infrastructure
π Can You Visit Our Facility? We welcome visits from serious buyers and partners. Please contact us in advance to schedule a facility tour. We can also arrange video calls to show you our operations remotely.
π
Egypt
Northern Africa
Mediterranean & Red Sea Access
Strategic Export Location
Full address provided to confirmed buyers and partners for shipping and visit coordination.
β Not Sure Where to Start?
If you’re unsure about how to proceed or what information you need, just reach out! WhatsApp or email us with “I need help getting started,” and we’ll guide you through the process step by step. There are no silly questionsβwe’re here to make wholesale buying easy.
Get Help on WhatsApp Email for GuidanceWorking With International Buyers
We ship to buyers worldwide and understand the unique needs of international B2B commerce.
π Major Markets We Serve:
United States, Canada, United Kingdom, European Union countries, Australia, Middle East, Asia, South America, and more. If we can ship there legally, we’ll work with you.
π‘ International Business Made Simple:
- Multiple Payment Methods: We accept international wire transfers, PayPal, and other secure payment options
- Customs & Documentation: We provide all necessary export documentation and guide you through import requirements
- Shipping Expertise: Experience with both air freight (fast) and sea freight (economical for large orders)
- Currency Flexibility: We can quote in USD or other major currencies for your convenience
- Time Zone Accommodation: We work around time differences to schedule calls at convenient times
- Clear Communication: All correspondence in English, with patience for language barriers if needed
π First-Time Importers: If you’ve never imported products before, don’t let that stop you! We’ve helped many first-time importers navigate the process successfully. We’ll explain everything you need to know about duties, customs clearance, and receiving your shipment.
Helpful Resources & Quick Links
Find answers and information quickly with these frequently visited pages.
Frequently Asked Questions About Contacting Us
What are your business hours and time zone?
We operate Sunday through Thursday, 9:00 AM to 5:00 PM Egypt Time (EET/EEST, which is GMT+2 in winter and GMT+3 in summer). Egypt’s weekend is Friday and Saturday. If you’re in a different time zone, you can use an online time zone converter to find when we’re available. We respond to messages received outside business hours on the next business day.
How quickly do you respond to inquiries?
WhatsApp messages sent during business hours typically receive responses within a few hours. Emails are answered within 24 hours on business days, though we often respond much sooner. Quote requests submitted through our online form receive detailed responses within 24 hours. For urgent matters during business hours, WhatsApp is your best option for immediate assistance.
Can I visit your facility or manufacturing location?
Yes, we welcome facility visits from serious buyers, potential partners, and established customers. Visits must be scheduled in advance to ensure someone is available to give you a proper tour and answer your questions. We’re proud to show our operations! If you can’t visit in person, we’re also happy to arrange video calls where we can show you our facility, products, and processes remotely.
Do you have English-speaking staff?
Absolutely! Our entire customer service and sales team is fluent in English. We work exclusively with international B2B buyers, so clear English communication is a core part of our service. You won’t experience language barriers when working with EGEXO. All our written materials, quotes, and documentation are also in English.
What’s the best way to reach you for urgent matters?
WhatsApp is the fastest way to reach us for urgent matters during business hours. Our team monitors WhatsApp closely and can respond to time-sensitive issues quickly. For emergencies outside business hours, send a WhatsApp message clearly marked as urgent, and we’ll see it first thing when we’re back in the office. For non-urgent matters, email works perfectly and ensures a detailed written record.
Do you offer video calls or virtual meetings?
Yes! We’re happy to arrange video calls via WhatsApp video, Zoom, Skype, or other platforms you prefer. Video calls are excellent for discussing complex orders, showing you products close-up, providing virtual facility tours, or simply putting faces to names to build a stronger business relationship. Just let us know your preferred platform and a few time options that work in both our time zones.
How do I track an inquiry or quote I’ve submitted?
When you submit a quote request or contact us, you’ll receive a confirmation. You can reference this confirmation when following up. For quote requests, if you haven’t received a response within 24 hours (check your spam folder first), simply reply to the confirmation email or send us a WhatsApp message with “Following up on quote request from [date].” We track all inquiries and will quickly locate your request and provide an update.
Ready to Get Started?
Whether you’re ready to place an order or just exploring options, we’re here to help. Choose the contact method that works best for you, and let’s start a conversation about how EGEXO can meet your natural loofah needs.
EGEXO – Your trusted Egyptian natural loofah manufacturer since 2003
Serving wholesale buyers worldwide with quality, reliability, and excellent service.